We currently do not provide invoices for purchases made on drbronner.com. Instead, we can resend your original order confirmation. Please remember, items purchased from drbronner.com are not intended or authorized for resale. Should you be eligible a
If you have experienced a declined transaction on drbronner.com, it is important to note that these transactions may still appear on your statement as pending transactions. However, declined pending transactions will drop from your statement within 5
Our top priority is getting your favorite Dr. Bronner's products to you as quickly and as safely as possible. Once your order is placed, we begin the fulfillment process almost immediately and we are unable to make any changes or cancellations. Pleas
Once your order has been placed and processed, you will receive a confirmation email with your order details, which will be sent to the e-mail associated with your order. This email will include a FedEx tracking number and a link to track your packag
We do not accept orders placed over the phone.We accept the following payment options: PayPal, American Express, Visa, MasterCard and Discover credit cards.Sales tax applies to orders shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN,
We do not accept orders placed over the phone nor do we accept personal checks or money orders. We accept the following payment options: PayPal, American Express, Visa, MasterCard and Discover credit cards.
Out-of-stock products may not become available for purchase again for roughly 2-4 weeks. These products will be marked as out-of-stock on their product page, and occasionally, we will even remove some out-of-stock products from our website, and you w
To update your billing information, you may log into your account and change your information from the Account page. If you do not have an account, please contact our customer experience team.
If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor
We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible. For returns or exchanges, please contact our customer experience team. Refunds will be processed to the original payment method within 5 bu
At Dr. Bronner's, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer experience team by using our "Report an Issue" flow. Please be sure to have you
At Dr. Bronner's, we strive to ensure every order reaches you in perfect condition. In the event that your order is missing items or include the wrong items, please reach out to our customer experience team with your order number and any relevant det
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer experience team for assistance.