General
Account Information
Creating an account with us is as easy as placing an order! In fact, placing an order on our website is how you create your Dr. Bronner's account. Since they're connected to your order history, you will need to have placed an order to have an account
Declined Transactions
If your transaction was declined on drbronner.com, it may still appear on your bank statement as a pending transaction. However, rest assured, declined pending transactions will drop from your statement within 2-10 business days, depending on your ba
Can I receive an invoice for my order?
We currently do not provide invoices for purchases made on drbronner.com. Instead, we can resend your original order confirmation. Please remember, items purchased from drbronner.com are not intended or authorized for resale. Should you be eligible a
How can I return my order?
If for any reason you are not satisfied with our any items from your recent order from drbronner.com, you may return them to us within 45 days of placing your order for a refund. Beyond 45 days, we will only be able to accept returns in case of manuf
How do I track my order?
Once your order has been placed and fulfilled, you'll receive a confirmation email with your order details at the email address associated with your order. This email will include a FedEx tracking number and a link to track your package. Tracking inf
How do I cancel or make changes to my order?
Our top priority is getting your favorite Dr. Bronner's products to you as quickly and as safely as possible. Once your order is placed, we begin the fulfillment process almost immediately, and we are unable to make any changes or cancellations. Plea
My order is marked as delivered but I haven't received it.
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer experience team for assistance.
What if I'm missing items from my order or received the wrong items?
We strive to ensure every order reaches you in perfect condition and on time! If your order is missing or contains the wrong items, please report your experience to our team HERE within 72 hours of receiving it. Just keep in mind that we will need to
What if my package gets lost or arrives damaged?
We strive to ensure every order reaches you in perfect condition and on time! If your order is ever lost or damaged during transit, please reach out to our customer experience team via our Report an Issue flow by clicking HERE. Alternatively, if you
What is your return or satisfaction policy?
We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible. For returning products or orders from drbronner.com, please contact our customer experience team HERE, or follow our return procedure. Refu
What methods of payment do you accept?
We currently accept the following payment methods: PayPal, American Express, Visa, Mastercard, and Discover. We also offer payment via Apple Pay, Venmo, Shop Pay, and Shop Pay Installments. When paying with Apple Pay, please ensure all the informatio
When will an out-of-stock product become available again?
Out-of-stock products may not become available for purchase again for roughly 2-4 weeks. These products will be marked as out of stock on their product pages and, on occasion, temporarily removed from our website. Rest assured that removing these pro
Why can't I track my order?
If you can’t track your order, it could be for a couple of reasons: the tracking information hasn't been updated yet, there may be a delay in the tracking system, or the tracking number is incorrect. Please allow up to 24 hours for your tracking info
Shipping & Returns
Our top priority is getting your order to your door as quickly and as safely as possible. Once your order has been placed, we begin the fulfillment process almost immediately, and aren’t able to make any changes. If you experience any issues with you