What is your return policy?Updated a year ago

We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible.

For returns or exchanges, please contact our customer experience team. Refunds will be processed to the original payment method within 5 business days of receiving the returned item.

Returns – Personal Care Products 45-Day Satisfaction Guarantee 

At All-One-God-Faith, Inc. dba Dr. Bronner’s (“Dr. Bronner’s”), we do right by our customers by standing behind our cosmic principles, products, and quality. If you are not satisfied with a Dr. Bronner’s personal care product that is purchased from drbronner.com or one of our authorized sellers in the United States, you may contact Dr. Bronner’s for assistance within 45 days of the date of purchase. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Dr. Bronner’s 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States, and does not apply to food products.

How To Start a Return and Claim a Guarantee 

To start a return or submit a Guarantee request, please contact our Customer Experience team, Monday through Friday 8:00 AM – 3:00 PM PST, within 45 days of the date of purchase. When contacting our team, be sure to have information available regarding where and when you purchased your product, proof of purchase, images of your product (if possible), and your reason for your dissatisfaction.   

Guarantee Guidelines 

Dr. Bronner’s reserves the right to verify information, to require a valid proof of purchase, and to deny Guarantee requests at its discretion in cases of suspected fraud or where Dr. Bronner’s concludes that the purchaser has abused the Dr. Bronner’s 45-Day Satisfaction Guarantee. Dr. Bronner’s may amend or terminate the Dr. Bronner’s 45-Day Satisfaction Guarantee at any time without notice.    

If you have any questions regarding whether a vendor is an authorized seller of our products, please contact our Customer Experience team.  When shopping on the Amazon marketplace, please note that our only authorized seller is Wishing U Well, Inc. selling our products through the “WishingUWell” Amazon storefront. You can also visit our store locater here for some of our other authorized brick-and-mortar retailers. 

If you have experienced an issue with an Amazon order, please reach out to the vendor you purchased from by visiting the vendor’s Amazon profile and selecting the “Ask a Question” button. From there you may start a dialog with the vendor about your order. Otherwise, you can visit the vendor’s website and reach out to them directly for assistance.  

Effective: September 22nd, 2022