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Dr. Bronner's

We strive to ensure every order reaches you in perfect condition and on time! If your order is ever lost or damaged during transit, please reach out to our customer experience team via our Report an Issue flow by clicking <a href="https://www.drbronner.com/pages/help?hcUrl=%252Fen-US%252Fflows%252F01HRWCXDPX72XJY359MV1CFXYR" target="_blank" rel="noopener noreferrer">HERE</a>.&#xA0;Alternatively, if you ever receive an order with damaged items, please report your experience to our team <a href="https://www.drbronner.com/pages/help?hcUrl=%252Fen-US%252Fflows%252F01HRWCXDPX72XJY359MV1CFXYR" target="_blank" rel="noopener noreferrer" id="isPasted">HERE</a> within 72 hours of receiving the order. Just keep in mind that we will need to know what products arrived damaged, and do ask for photos of these items.We&apos;ll review the provided documentation and get back to you with a resolution within 3 business days!&#x2714;&#xA0;

We strive to ensure every order reaches you in perfect condition and on time! If your order is ever lost or damaged during transit, please reach out to our customer experience team via our Report an Issue flow by clicking HERE. Alternatively, if you

What if my package gets lost or arrives damaged?

Order Information

General

Can I apply a discount code after I made a purchase?

Do you offer bulk order discounts?

Do you offer discount codes?

My discount code isn't working!

How do I apply dicount codes to my purchase?

Discounts & Promotions

Account Information

Declined Transactions

Can I receive an invoice for my order?

How can I return my order?

How do I track my order?

How do I cancel or make changes to my order?

My order is marked as delivered but I haven't received it.

What if I'm missing items from my order or received the wrong items?

What is your return or satisfaction policy?

What methods of payment do you accept?

When will an out-of-stock product become available again?

Why can't I track my order?

Shipping & Returns

Do you offer expedited shipping?

Do you offer free shipping?

Do you ship to Canada?

How do you determine your shipping costs?

Why am I not receiving free shipping?

Do you ship internationally?

How long does delivery take?

Shipping

How do I unsubscribe or cancel my subscription?

How do I change the products in my subscription?

How do I change how often I receive my subscription?

When will my Subscription order arrive?

How can I change the shipping address or payment information for my subscription?

Do discounts codes apply to subscription orders?

Do subscriptions orders expire?

Will I be notified before I'm billed for my subscription order?

Why did I get charged for shipping on my subscription order?

Subscriptions

Are Dr. Bronner's soaps tear-free?

Are Dr. Bronner's products biodegradable?

Are Dr. Bronner's products gluten-free?

Are Dr. Bronner's products safe to use during pregnancy?

Are Dr. Bronner's products safe to use outdoors?

Are Dr. Bronner's products septic system safe?

Are Dr. Bronner's products soy-free?

Can I test positive on a drug test for THC if I use your product?

Ditch the plastic!

Does Dr. Bronner's offer samples or coupons?

Do you have any antibacterial products?

Do you offer replacement caps?

Do you offer replacement pumps?

Do you sell Dr. Bronner's products on Amazon?

How can I purchase the Sandalwood Jasmine scent?

How can I purchase the Earl Grey scent?

How can I tell the difference between legitimate variances in Dr. Bronner's packaging and counterfeit products?

Is there THC in Dr. Bronner's products?

Where can I find a refill station?

Which products are best for sensitive skin?

Why are drbronner.com prices different than retail stores?

Why did Dr. Bronner's prices increase?

Are Dr. Bronner's products nut-free?

How can I shampoo with Dr. Bronner's Products?

Where are Dr. Bronner's products made?

Are Dr. Bronner's product dairy free?

How can I purchase the Green Tea scent?

Why is Sunflower Seed Oil used in my product?

Can the pH of your soaps damage my skin?

Which product do you recommend for grey hair?

Are your soaps safe to use with color treated or dyed hair?

Where can I purchase Dr. Bronner's products?

How can I purchase the Cherry Blossom scent?

Can I use Dr. Bronner's soap to clean my beard?

Which product can I use for dishwashing?

Where are your products made?

What is my All-One Toothpaste's shelf life?

Can Dr. Bronner's All-One Toothpaste be used by kids?

Why doesn't your toothpaste contain fluoride?

Do you make toothpaste for sensitive teeth?

Why isn't there a protective seal on the toothpaste?

Does Dr. Bronner's All-One Toothpaste whiten teeth?

Does Dr. Bronner's All-One Toothpaste prevent cavities?

What is the RDA of your Toothpaste?

Is the All-One Toothpaste safe for porcelain veneers or crowns?

Is Dr. Bronner's All-One Toothpaste tested for heavy metals?

What happens if your toothpaste is swallowed?

Does your All-One Toothpaste contain hydroxyapatite?

Do you offer any mint-free toothpaste?

All-One Toothpaste

How do I use the Organic Hair Creme?

What is my Organic Hair Crème's shelf life?

Organic Hair Crème

How do I use the Organic Hair Rinse?

What do I do if my Hair Rinse has congealed or separated?

Is my Hair Rinse supposed to be dark brown?

What is my Organic Hair Rinse's shelf life?

Organic Hair Rinse

Can I use your Organic Hand & Body Lotion on my face?

Is the Organic Hand & Body Lotion kid safe?

What is my Organic Hand & Body Lotion's shelf life?

What's the difference between your Organic Hair Crème and Organic Hand and Body Lotion?

Why do you use alcohol in your Organic Hand and Body Lotion?

Organic Hand & Body Lotion

Is the Organic Hand Sanitizer FDA approved?

Is the Organic Hand Sanitizer safe for kids?

Is there a Hand Sanitizer refill?

What is my Organic Hand Sanitizer's shelf life?

Can I still use my Organic Hand Sanitizer even if it's left in a hot car?

Organic Hand Sanitizer

Why does my Organic Lip Balm feel grainy?

What is the Organic Lip Balm's shelf life?

Organic Lip Balm

Can I use the Organic Magic Balm on my nipples while breastfeeding?

Can I use the Organic Magic Balm for sunburn care?

Can I use the Organic Magic Balm for tattoo care?

What is the Organic Magic Balm's shelf life?

Organic Magic Balm

Why does my Organic Shaving Soap have a dark brown color?

Is the Organic Shaving Soap supposed to be liquid?

What is my Organic Shaving Soap's shelf life?

Why is my Organic Shaving Soap gritty?

Organic Shaving Soap

Does the Organic Sugar Soap need to be diluted?

How can I purchase a Sugar Soap Refill Carton?

How do I unlock my product's pump?

What is my Organic Sugar Soap's shelf life?

What is the difference between Pure-Castile Liquid Soap & Organic Sugar Soap?

What is the pH of your Organic Sugar Soap?

Why does my Organic Sugar Soap have a dark brown color?

Why does my Organic Sugar Soap separate in the bottle?

What's the difference between your Organic Sugar Soap & Organic Shaving Soap?

Are ants and other insects drawn to the sugar in your soaps?

Organic Sugar Soap

Has the Pure-Castile Magic Soap label changed?

Why does your new soap label now have warning statements?

Can I still use the soap for the things that are not on the label?

Why did you remove some of the Moral ABCs?

Why are you adding “Magic Soap™” to the label?

What is EWG Verified? I see it on your new Magic Soap™ labels.

Why are Eucalyptus Magic Soap and Bar Soap not EWG Verified?

Why did you remove “hemp” from the name?

Why did Organic Jojoba Oil change to Organic Jojoba Wax?

Why are there allergens listed in the ingredient deck now?

Why is there a person on the inside of the label?

Are the Pure-Castile Magic Soaps safe for kids?

How can I customize my own favorite scent?

Can I lower the pH of Pure-Castile Magic Soap with vinegar?

Can I keep the Refill Carton in the shower?

Can I mix with Pure-Castile Magic Soap with Epsom salt?

Can I mix the Pure-Castile Magic Soap with bleach?

Can I use a pump dispenser with the Pure-Castile Magic Soap?

Can I use the Pure-Castile Magic Soap with hard water?

Can the Pure-Castile Magic Soap pH damage my skin?

Why does the bar soap crumble upon cutting it?

Why does the Refill Carton have a cap and not a spout?

Why is there a film on my dishes after using the Pure-Castile Magic Soap?

Should I dilute the Pure-Castile Magic Bar Soap?

What is my Pure-Castile Magic Soap's shelf life?

What is my Pure-Castile Magic Bar Soap's shelf life?

How is Pure-Castile Magic Soap made?

Can I use the Pure-Castile Magic Soap for a wipe-off body spray?

Do your soaps remove pesticides from produce?

How do I use Pure-Castile Magic Soap for laundry?

How is Pure-Castile Magic Bar Soap made?

Is the Pure-Castile Magic Soap safe for cleaning animals?

Should I dilute the Pure-Castile Magic Soap for face, body, or hand washing?

What are the 18-in-1 uses for Pure-Castile Magic Soap?

Why did Dr. Bronner's decide to make a Refill Carton?

Why does my soap smell or look different than usual?

Why is my soap not foaming?

Why is the 4oz option of your Pure-Castile Magic Soap no longer available?

How should your Pure-Castile Magic Soap be stored?

What are the different Magic Soap scents?

What are the different sizes of the Magic Soap?

What is the pH of your Magic Soap?

What is the pH of your Magic Bar Soap?

Can I wash concrete with the Pure-Castile Magic Soap?

Pure-Castile Magic Soap & Bar Soap

Can I mix Sal Suds Biodegradable Cleaner with alcohol?

Can I mix Sal Suds Biodegradable Cleaner with bleach?

Can I mix Sal Suds Biodegradable Cleaner with vinegar?

Can I use a pump dispenser with the Sal Suds Biodegradable Cleaner?

Can the citric acid and sodium benzoate create benzene?

Does Sal Suds work in HE (high-efficiency) washing machines?

How can I purchase a Sal Suds Refill Carton?

How do I use Sal Suds Biodegradable Cleaner?

Is Sal Suds Biodegradable Cleaner safe to use around kids or pets?

What is my Sal Suds Biodegradable Cleaner's shelf life?

What is the difference between Pure-Castile Liquid Soap and Sal Suds Biodegradable Cleaner?

What if my package gets lost or arrives damaged?Updated a month ago