We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible.For returning products or orders from drbronner.com, please contact our customer experience team HERE, or follow our return procedure. Refun

<div>We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible.</div><div>For returning products or orders from <a href="http://drbronner.com" class="linkified" target="_blank">drbronner.com</a>, please contact our customer experience team <a href="https://www.drbronner.com/pages/contact" target="_blank">HERE</a>, or follow our <a href="https://www.drbronner.com/pages/contact" target="_blank">return procedure</a>. Refunds will be processed to the original payment method within 5 business days of receiving the returned item.</div><h4 id="personal-care-product--45-day-satisfaction-guarantee">Personal Care Product &#x2013; 45-Day Satisfaction Guarantee</h4><div>At All-One-God-Faith, Inc. dba Dr. Bronner&#x2019;s (&#x201C;Dr. Bronner&#x2019;s&#x201D;), we do right by our customers by standing behind our cosmic principles, products, and quality. If you are not satisfied with a Dr. Bronner&#x2019;s personal care product that is purchased from <a href="http://drbronner.com" class="linkified" target="_blank">drbronner.com</a> or one of our authorized sellers in the United States, you may contact Dr. Bronner&#x2019;s for assistance within 45 days of the date of purchase.</div><div>Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Dr. Bronner&#x2019;s 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States, and does not apply to food products.</div><h4 id="how-to-start-a-return-and-claim-a-guarantee">How To Start a Return and Claim a Guarantee</h4><div>To start a return or submit a Guarantee request, please contact our Customer Experience team <a href="https://www.drbronner.com/pages/contact" target="_blank">online</a>&#xA0;within 45 days of the purchase date. Our team is available Monday through Friday, 8:00 AM &#x2013; 12:00 PM PST.</div><div>When contacting our team, be sure to have information available regarding where and when you purchased your product, proof of purchase, images of your product (if possible), and your reason for your dissatisfaction.</div><div>If you request a refund and purchased your product from <a href="http://drbronner.com" class="linkified" target="_blank">drbronner.com</a>, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has occurred.</div><div>If you purchase your product from one of our authorized sellers, we recommend contacting the seller first, as you may be entitled to a refund or a replacement under their policies.</div><h4 id="guarantee-guidelines">Guarantee Guidelines</h4><div>Dr. Bronner&#x2019;s reserves the right to verify information, to require a valid proof of purchase, and to deny Guarantee requests at its discretion in cases of suspected fraud or where Dr. Bronner&#x2019;s concludes that the purchaser has abused the Dr. Bronner&#x2019;s 45-Day Satisfaction Guarantee. Dr. Bronner&#x2019;s may amend or terminate the Dr. Bronner&#x2019;s 45-Day Satisfaction Guarantee at any time without notice.</div><div>If you have any questions regarding whether a vendor is an authorized seller of our products, please contact our Customer Experience team. When shopping on the Amazon marketplace, please note that our only authorized seller is Dr. Bronner&#x2019;s, which sells our products through the <a href="https://www.amazon.com/stores/page/1BB9C4A6-00D0-47D8-9C36-45A6ABAEE203" target="_blank">&#x201C;</a><a href="https://www.amazon.com/stores/page/1BB9C4A6-00D0-47D8-9C36-45A6ABAEE203" target="_blank">Dr. Bronner&#x2019;s</a>&#x201D; Amazon storefront. You can also visit our <a href="https://www.drbronner.com/pages/store-locator/" target="_blank">store locator</a> to find other authorized brick-and-mortar retailers.</div><div>If you&apos;ve experienced an issue with an Amazon order, please reach out to the vendor you purchased from by visiting the vendor&#x2019;s Amazon profile and selecting the &#x201C;Ask a Question&#x201D; button. From there, you may start a dialog with the vendor about your order. Otherwise, you can visit the vendor&#x2019;s website and contact them directly for assistance.</div><div>Effective: September 22nd, 2022</div>

What is your return or satisfaction policy?

We strive to ensure every order reaches you in perfect condition and on time! If your order is ever lost or damaged during transit, please contact our customer experience team via our Report an Issue flow by clicking HERE. Alternatively, if you ever

<p>We strive to ensure every order reaches you in perfect condition and on time! <span style="margin: 0px; padding: 0px;">If your order is ever lost or damaged during transit, please contact our customer experience team via</span> our Report an Issue flow by clicking <a href="https://www.drbronner.com/pages/help?hcUrl=%252Fen-US%252Fflows%252F01HRWCXDPX72XJY359MV1CFXYR" target="_blank" rel="noopener noreferrer">HERE</a>.&#xA0;</p><p>Alternatively, if you ever receive an order with damaged items, please report your experience to our team <a href="https://www.drbronner.com/pages/help?hcUrl=%252Fen-US%252Fflows%252F01HRWCXDPX72XJY359MV1CFXYR" target="_blank" rel="noopener noreferrer" id="isPasted">HERE</a> within 72 hours of receiving the order. Just keep in mind that we will need to know what products arrived damaged, and do ask for photos of these items.</p><p>We&apos;ll review the provided documentation and get back to you with a resolution within 3 business days!<span class="fr-emoticon fr-deletable">&#x2714;</span>&#xA0;</p>

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Dr. Bronner's

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Shipping

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Subscriptions

Why is Palm Oil now in your Liquid Soap?

Are Dr. Bronner's soaps tear-free?

Are Dr. Bronner's products biodegradable?

Are Dr. Bronner's products gluten-free?

Are Dr. Bronner's products safe to use during pregnancy?

Are Dr. Bronner's products safe to use outdoors?

Are Dr. Bronner's products septic system safe?

Are Dr. Bronner's products soy-free?

Can I test positive on a drug test for THC if I use your product?

Ditch the plastic!

Does Dr. Bronner's offer samples or coupons?

Do you have any antibacterial products?

Do you offer replacement caps?

Do you offer replacement pumps?

Do you sell Dr. Bronner's products on Amazon?

How can I purchase the Earl Grey scent?

How can I tell the difference between legitimate variances in Dr. Bronner's packaging and counterfeit products?

Is there THC in Dr. Bronner's products?

Where can I find a refill station?

Which products are best for sensitive skin?

Why are drbronner.com prices different than retail stores?

Why did Dr. Bronner's prices increase?

Are Dr. Bronner's products nut-free?

How can I shampoo with Dr. Bronner's Products?

Where are Dr. Bronner's products made?

Are Dr. Bronner's product dairy free?

How can I purchase the Green Tea scent?

Why is Sunflower Seed Oil used in my product?

Can the pH of your soaps damage my skin?

Which product do you recommend for grey hair?

Are your soaps safe to use with color treated or dyed hair?

Where can I purchase Dr. Bronner's products?

Can I use Dr. Bronner's soap to clean my beard?

Which product can I use for dishwashing?

Where are your products made?

How can I purchase the Cherry Blossom scent?

What is my All-One Toothpaste's shelf life?

Can Dr. Bronner's All-One Toothpaste be used by kids?

Why doesn't your toothpaste contain fluoride?

Do you make toothpaste for sensitive teeth?

Why isn't there a protective seal on the toothpaste?

Does Dr. Bronner's All-One Toothpaste whiten teeth?

Does Dr. Bronner's All-One Toothpaste prevent cavities?

What is the RDA of your Toothpaste?

Is the All-One Toothpaste safe for porcelain veneers or crowns?

What happens if your toothpaste is swallowed?

Does your All-One Toothpaste contain hydroxyapatite?

Do you offer any mint-free toothpaste?

How do I use your All-One Toothpaste?

Is Dr. Bronner's All-One Toothpaste tested for heavy metals?

All-One Toothpaste

How do I use the Organic Hair Creme?

What is my Organic Hair Crème's shelf life?

Organic Hair Crème

How do I use the Organic Hair Rinse?

What do I do if my Hair Rinse has congealed or separated?

Is my Hair Rinse supposed to be dark brown?

What is my Organic Hair Rinse's shelf life?

Organic Hair Rinse

Can I use your Organic Hand & Body Lotion on my face?

Is the Organic Hand & Body Lotion kid safe?

What is my Organic Hand & Body Lotion's shelf life?

What's the difference between your Organic Hair Crème and Organic Hand and Body Lotion?

Why do you use alcohol in your Organic Hand and Body Lotion?

Organic Hand & Body Lotion

Is the Organic Hand Sanitizer FDA approved?

Is the Organic Hand Sanitizer safe for kids?

Is there a Hand Sanitizer refill?

What is my Organic Hand Sanitizer's shelf life?

Can I still use my Organic Hand Sanitizer even if it's left in a hot car?

Organic Hand Sanitizer

Why does my Organic Lip Balm feel grainy?

What is the Organic Lip Balm's shelf life?

Organic Lip Balm

Can I use the Organic Magic Balm on my nipples while breastfeeding?

Can I use the Organic Magic Balm for sunburn care?

Can I use the Organic Magic Balm for tattoo care?

What is the Organic Magic Balm's shelf life?

Organic Magic Balm

Why does my Organic Shaving Soap have a dark brown color?

Is the Organic Shaving Soap supposed to be liquid?

What is my Organic Shaving Soap's shelf life?

Why is my Organic Shaving Soap gritty?

Organic Shaving Soap

Does the Organic Sugar Soap need to be diluted?

How can I purchase a Sugar Soap Refill Carton?

How do I unlock my product's pump?

What is my Organic Sugar Soap's shelf life?

What is the difference between Pure-Castile Liquid Soap & Organic Sugar Soap?

What is the pH of your Organic Sugar Soap?

Why does my Organic Sugar Soap have a dark brown color?

Why does my Organic Sugar Soap separate in the bottle?

What's the difference between your Organic Sugar Soap & Organic Shaving Soap?

Are ants and other insects drawn to the sugar in your soaps?

Organic Sugar Soap

Did the Pure-Castile Magic Soap formula change?

Why does your new soap label now have warning statements?

Can I still use the soap for the things that are not on the label?

Why did you remove some of the Moral ABCs?

Why are you adding “Magic Soap™” to the label?

What is EWG Verified? I see it on your new Magic Soap™ labels.

Why are Eucalyptus Magic Soap and Bar Soap not EWG Verified?

Why did you remove “hemp” from the name?

Why did Organic Jojoba Oil change to Organic Jojoba Wax?

Why is there a person on the inside of the label?

Are the Pure-Castile Magic Soaps safe for kids?

How can I customize my own favorite scent?

Can I lower the pH of Pure-Castile Magic Soap with vinegar?

Can I keep the Refill Carton in the shower?

Can I mix with Pure-Castile Magic Soap with Epsom salt?

Can I mix the Pure-Castile Magic Soap with bleach?

Can I use a pump dispenser with the Pure-Castile Magic Soap?

Can I use the Pure-Castile Magic Soap with hard water?

Can the Pure-Castile Magic Soap pH damage my skin?

Why does the bar soap crumble upon cutting it?

Why does the Refill Carton have a cap and not a spout?

Why is there a film on my dishes after using the Pure-Castile Magic Soap?

Should I dilute the Pure-Castile Magic Bar Soap?

What is the shelf life of my Pure-Castile Magic Soap?

What is my Pure-Castile Magic Bar Soap's shelf life?

How is Pure-Castile Magic Soap made?

Can I use the Pure-Castile Magic Soap for a wipe-off body spray?

Do your soaps remove pesticides from produce?

How do I use Pure-Castile Magic Soap for laundry?

How is Pure-Castile Magic Bar Soap made?

Is the Pure-Castile Magic Soap safe for cleaning animals?

Should I dilute the Pure-Castile Magic Soap for face, body, or hand washing?

What are the 18-in-1 uses for Pure-Castile Magic Soap?

Why did Dr. Bronner's decide to make a Refill Carton?

Why does my soap smell or look different than usual?

Why is my soap not foaming?

Why is the 4oz option of your Pure-Castile Magic Soap no longer available?

How should your Pure-Castile Magic Soap be stored?

What are the different Magic Soap scents?

What are the different sizes of the Magic Soap?

What is the pH of your Magic Soap?

What is the pH of your Magic Bar Soap?

Can I wash concrete with the Pure-Castile Magic Soap?

Can I use the Pure-Castile Magic Soap with salt water?

Can I brush my teeth with your Pure-Castile Magic Soap?

Does growing your Organic Palm Oil harm rainforests or orangutan habitats?

Did the Pure-Castile Liquid Magic Soap formula change?

Where do you source the palm oil used in the Liquid Magic Soap from?

How is high oleic Palm Oil different than regular Palm Oil?

What’s the difference between Palm Oil and Palm Kernel Oil?

Why did you change the formula?

Why are the allergens listed previously removed from the ingredient deck now?

Are the 2 oz and 4 oz Pure Castile Magic Soap sizes discontinued?

When can I purchase the Sandalwood Jasmine scent?

Pure-Castile Magic Soap & Bar Soap

Can I mix Sal Suds Biodegradable Cleaner with alcohol?

Can I mix Sal Suds Biodegradable Cleaner with bleach?

Can I mix Sal Suds Biodegradable Cleaner with vinegar?

Can I use a pump dispenser with the Sal Suds Biodegradable Cleaner?

Sal Suds Biodegradable Cleaner

Product Information