Have questions about your drbronner.com purchase? We're here to help!
Once your order is placed, we begin the fulfillment process immediately and are unable to make any changes to your order. This includes adding a discount or issuing a refund for the difference after the order has been placed. For a discount to be app
We currently do not provide invoices for purchases made on drbronner.com. Instead, we can resend your original order confirmation. Please remember, items purchased from drbronner.com are not intended or authorized for resale. Should you be eligible a
If you have experienced a declined transaction on drbronner.com, it is important to note that these transactions may still appear on your statement as pending transactions. However, declined pending transactions will drop from your statement within 5
While we currently do not offer bulk order discounts, we do offer rotating promotions, enabling our customers to try our products at lower prices, and free shipping for orders of $45 and over after discounts are applied. You can also sign up for our
We offer rotating promotions, allowing our customers to try our products at lower prices, and free shipping for orders of $45 and over after discounts are applied. Additionally, you can sign up for our newsletter, to qualify for 15% off your first pu
Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.
Yes! We offer free shipping for all United States orders with a minimum purchase of $45 after discounts, except for Alaska, Hawaii, and Puerto Rico. Weight-based rates are available for shipments to Alaska, Hawaii, and Puerto Rico. A standard shippin
Due to Canadian label compliancy restrictions, drbronner.com no longer ships to our Canadian customers as of 2023. However, you can purchase our products from our authorized Amazon seller, WishingUWell. WishingUWell is the only vendor that we recomme
While we do not ship internationally from drbronner.com, you can locate international availability through one of our international distributors.
To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order.
Our top priority is getting your favorite Dr. Bronner's products to you as quickly and as safely as possible. Once your order is placed, we begin the fulfillment process almost immediately and we are unable to make any changes or cancellations. Pleas
Once your order has been placed and processed, you will receive a confirmation email with your order details, which will be sent to the e-mail associated with your order. This email will include a FedEx tracking number and a link to track your packag
To update your billing information, you may log into your account and change your information from the Account page. If you do not have an account, please contact our customer experience team.
Shipping costs are established by our shipping carrier, FedEx, who considers both the weight of the package and the shipping distance to determine the shipping cost. To avoid paying a shipping fee, we encourage you to take advantage of our free shipp
Delivery times vary depending on the destination and the shipping method selected. For standard shipping, you can expect your order to arrive within 10 business days.
The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend amount), or an expiry date. If you continue to experience issues, please contact ou
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer experience team for assistance.
We do not accept orders placed over the phone.We accept the following payment options: PayPal, American Express, Visa, MasterCard and Discover credit cards.Sales tax applies to orders shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN,
At Dr. Bronner's, we strive to ensure every order reaches you in perfect condition. In the event that your order is missing items or include the wrong items, please reach out to our customer experience team with your order number and any relevant det
At Dr. Bronner's, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer experience team by using our "Report an Issue" flow. Please be sure to have you
We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible. For returns or exchanges, please contact our customer experience team. Refunds will be processed to the original payment method within 5 bu
We do not accept orders placed over the phone nor do we accept personal checks or money orders. We accept the following payment options: PayPal, American Express, Visa, MasterCard and Discover credit cards.
General Shipping Policies.
Rest assured that we do offer free FedEx SmartPost shipping for any order within the contiguous U.S. that is over $45 and meets the other requirements listed on the Shipping and Returns page of our website. However, please keep in mind that orders mu
If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor
Out-of-stock products may not become available for purchase again for roughly 2-4 weeks. While we're unable to provide or confirm a specific return date for these out-of-stock products, we highly encourage signing up to be notified when your favorite