What is your return or satisfaction policy?Updated a month ago
We offer refunds and replacements within 45-days of purchase. Please note that food products are not eligible.
For returning products or orders from drbronner.com, please contact our customer experience team HERE, or follow our return procedure. Refunds will be processed to the original payment method within 5 business days of receiving the returned item.
Personal Care Product – 45-Day Satisfaction Guarantee
At All-One-God-Faith, Inc. dba Dr. Bronner’s (“Dr. Bronner’s”), we do right by our customers by standing behind our cosmic principles, products, and quality. If you are not satisfied with a Dr. Bronner’s personal care product that is purchased from drbronner.com or one of our authorized sellers in the United States, you may contact Dr. Bronner’s for assistance within 45 days of the date of purchase.
Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Dr. Bronner’s 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States, and does not apply to food products.
How To Start a Return and Claim a Guarantee
To start a return or submit a Guarantee request, please contact our Customer Experience team online or call us at 1-844-WeR-All1 (1-844-937-2551) within 45 days of the purchase date. Our team is available Monday through Friday, 8:00 AM – 2:00 PM PST.
When contacting our team, be sure to have information available regarding where and when you purchased your product, proof of purchase, images of your product (if possible), and your reason for your dissatisfaction.
If you request a refund and purchased your product from drbronner.com, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has occurred.
If you purchase your product from one of our authorized sellers, we recommend contacting the seller first, as you may be entitled to a refund or a replacement under their policies.
Guarantee Guidelines
Dr. Bronner’s reserves the right to verify information, to require a valid proof of purchase, and to deny Guarantee requests at its discretion in cases of suspected fraud or where Dr. Bronner’s concludes that the purchaser has abused the Dr. Bronner’s 45-Day Satisfaction Guarantee. Dr. Bronner’s may amend or terminate the Dr. Bronner’s 45-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a vendor is an authorized seller of our products, please contact our Customer Experience team. When shopping on the Amazon marketplace, please note that our only authorized seller is Dr. Bronner’s, which sells our products through the “Dr. Bronner’s” Amazon storefront. You can also visit our store locator to find other authorized brick-and-mortar retailers.
If you've experienced an issue with an Amazon order, please reach out to the vendor you purchased from by visiting the vendor’s Amazon profile and selecting the “Ask a Question” button. From there, you may start a dialog with the vendor about your order. Otherwise, you can visit the vendor’s website and contact them directly for assistance.
Effective: September 22nd, 2022