Why am I not receiving free shipping?Updated a month ago

Rest assured, we offer free FedEx SmartPost shipping for any order within the contiguous U.S. that's $49 or over after discounts are applied.

Note that orders exceeding our $650 limit or weighing over 60 lbs (such as 7+ gallons) may be declined or may not qualify for free shipping, and should be split into multiple orders. Also, wholesale orders and orders receiving a ProDeal discount (20-40%) do not qualify for free shipping.

If your order is over $49 and you're still not receiving free FedEx SmartPost shipping, we kindly ask that you attempt to troubleshoot your issue with the following:

• Check whether the FedEx SmartPost shipping option is listed; it may not be the default. 
• Close any open tabs in your browser, then restart it and apply any pending updates.
• Re-input your address information manually (not through an auto-fill function), ensuring all the information is accurate and there are no hidden spaces.
• Lastly, try placing the order on a different device, such as a computer, tablet, or smartphone. 

If you are still not receiving free shipping after attempting the above, please contact our Customer Experience team HERE with the address you are shipping to and the items you are looking to purchase.