Not finding the information you're looking for? 
Send us a message!

About

All-One Blog

Store Locator

Shop

Dr. Bronner's

<p>Your pump should unlock with a simple twist. However, if that doesn&apos;t work, a trick that usually helps when opening our pumps is to apply downward pressure on the pump head as you twist in the indicated &quot;open&quot; direction. Sometimes it can take a bit more pressure than you would expect, but this should disengage the pump lock. If you&apos;re still having issues, reach out to our customer experience team for more assistance <a href="https://www.drbronner.com/pages/contact" target="_blank" rel="noopener noreferrer">HERE</a>.&#xA0;</p>

Your pump should unlock with a simple twist. However, if that doesn't work, a trick that usually helps when opening our pumps is to apply downward pressure on the pump head as you twist in the indicated "open" direction. Sometimes it can take a bit m

How do I unlock my product's pump?

Product Information

Organic Sugar Soap

Can I apply a discount code after I made a purchase?

Do you offer bulk order discounts?

Do you offer discount codes?

My discount code isn't working.

How do I apply dicount codes to my purchase?

Discounts & Promotions

Account Information

Declined Transactions

Can I receive an invoice for my order?

How can I return my order?

How do I track my order?

How do I cancel or make changes to my order? - Holiday

How do I update my billing or contact information?

My order is marked as delivered but I haven't received it.

What are your order policies?

What if I'm missing items from my order or received the wrong items?

What if my package gets lost or arrives damaged?

What is your return policy?

What methods of payment do you accept?

When will an out-of-stock product become available again?

Why can't I track my order?

General

Do you offer expedited shipping?

Do you offer free shipping?

Do you ship to Canada?

How do you determine your shipping costs?

What are your shipping policies?

Why am I not receiving free shipping?

Do you ship internationally?

How long does delivery take?

Shipping

How do I unsubscribe or cancel my subscription?

How do I change the products in my subscription?

How do I change how often I receive my subscription?

When will my Subscription order arrive?

How can I change the shipping address or payment information for my subscription?

Do discounts codes apply to subscription orders?

Do subscriptions orders expire?

Will I be notified before I'm billed for my subscription order?

Why did I get charged for shipping on my subscription order?

Subscriptions

Order Information

Are Dr. Bronner's soaps tear-free?

Are Dr. Bronner's products biodegradable?

Are Dr. Bronner's products gluten-free?

Are Dr. Bronner's products safe to use during pregnancy?

Are Dr. Bronner's products safe to use outdoors?

Are Dr. Bronner's products septic system safe?

Are Dr. Bronner's products soy-free?

Can I test positive on a drug test for THC if I use your product?

Ditch the plastic!

Does Dr. Bronner's offer samples or coupons?

Do you have an antibacterial soap?

Do you offer replacement caps?

Do you offer replacement pumps?

Do you sell Dr. Bronner's products on Amazon?

How can I leave feedback or pass along a suggestion?

How can I purchase the Cherry Blossom or Green Tea scents?

How can I purchase the Sandalwood Jasmine scent?

How can I purchase the Earl Grey scent?

How can I tell the difference between legitimate variances in Dr. Bronner's packaging and counterfeit products?

Is there THC in Dr. Bronner's products?

Where can I find a refill station?

Where can I purchase Dr. Bronner's products?

Which products are best for sensitive skin?

Why are drbronner.com prices different than retail stores?

Why did Dr. Bronner's prices increase?

Are Dr. Bronner's products nut-free?

What are the different Castile Soaps scents?

What are the different Castile Soaps sizes?

How can I shampoo with Dr. Bronner's Products?

Where are Dr. Bronner's products made?

Are Dr. Bronner's product dairy free?

How can I purchase the Green Tea scent?

Why is Sunflower Seed Oil used in my product?

Can the pH of your soaps damage my skin?

Which product do you recommend for grey hair?

Are your soaps safe to use with color treated or dyed hair?

What is my All-One Toothpaste's shelf life?

Can Dr. Bronner's All-One Toothpaste be used by kids?

Why doesn't your toothpaste contain fluoride?

Do you make toothpaste for sensitive teeth?

Why isn't there a protective seal on the toothpaste?

Does Dr. Bronner's All-One Toothpaste whiten teeth?

Does Dr. Bronner's All-One Toothpaste prevent cavities?

What is the RDA of your Toothpaste?

Is the All-One Toothpaste safe for porcelain veneers or crowns?

Is Dr. Bronner's All-One Toothpaste tested for heavy metals?

Does your All-One Toothpaste contain hydroxyapatite?

Do you offer any mint-free toothpaste?

All-One Toothpaste

How do I use the Organic Hair Creme?

What is my Organic Hair Crème's shelf life?

Organic Hair Crème

How do I use the Organic Hair Rinse?

What do I do if my Hair Rinse has congealed or separated?

Is my Hair Rinse supposed to be dark brown?

What is my Organic Hair Rinse's shelf life?

Organic Hair Rinse

Can I use your Organic Hand & Body Lotion on my face?

Is the Organic Hand & Body Lotion kid safe?

What is my Organic Hand & Body Lotion's shelf life?

What's the difference between your Organic Hair Crème and Organic Hand and Body Lotion?

Why do you use alcohol in your Organic Hand and Body Lotion?

Organic Hand & Body Lotion

Is the Organic Hand Sanitizer FDA approved?

Is the Organic Hand Sanitizer safe for kids?

Is there a Hand Sanitizer refill?

What is my Organic Hand Sanitizer's shelf life?

Can I still use my Organic Hand Sanitizer even if it's left in a hot car?

Organic Hand Sanitizer

Why does my Organic Lip Balm feel grainy?

What is the Organic Lip Balm's shelf life?

Organic Lip Balm

Can I use the Organic Magic Balm on my nipples while breastfeeding?

Can I use the Organic Magic Balm for sunburn care?

Can I use the Organic Magic Balm for tattoo care?

What is the Organic Magic Balm's shelf life?

Organic Magic Balm

Why does my Organic Shaving Soap have a dark brown color?

Is the Organic Shaving Soap supposed to be liquid?

What is my Organic Shaving Soap's shelf life?

Why is my Organic Shaving Soap gritty?

Organic Shaving Soap

Does the Organic Sugar Soap need to be diluted?

How can I purchase a Sugar Soap Refill Carton?

What is my Organic Sugar Soap's shelf life?

What is the difference between Pure-Castile Liquid Soap & Organic Sugar Soap?

What is the pH of your Organic Sugar Soap?

Why does my Organic Sugar Soap have a dark brown color?

Why does my Organic Sugar Soap separate in the bottle?

What's the difference between your Organic Sugar Soap & Organic Shaving Soap?

Are ants drawn to the sugar in your soaps?

Has the Pure-Castile Liquid Soap label changed?

Why does your new soap label now have warning statements?

Can I still use the soap for the things that are not on the label?

Why did you remove some of the Moral ABCs?

Why are you adding “Magic Soap™” to the label?

What is EWG Verified? I see it on your new Magic Soap™ labels.

Why are Eucalyptus Liquid Soap and Bar Soap not EWG Verified?

Why did you remove “hemp” from the name?

Why did Organic Jojoba Oil change to Organic Jojoba Wax?

Why are there allergens listed in the ingredient deck now?

Why is there a person on the inside of the label?

Are the Pure-Castile Liquid Soaps safe for kids?

How can I customize my own favorite scent?

Can I lower the pH of Pure-Castile Soap with vinegar?

Can I keep the Refill Carton in the shower?

Can I mix with Pure-Castile Soap with Epsom salt?

Can I mix the Pure-Castile Soap with bleach?

Can I use a pump dispenser with the Pure-Castile Liquid Soap?

Can I use Dr. Bronner's soap to clean my beard?

Can I use the Pure-Castile Soap with hard water?

Can the Pure-Castile Soap pH damage my skin?

Why does the bar soap crumble upon cutting it?

Why does the Refill Carton have a cap and not a spout?

Why is there a film on my dishes after using the Pure-Castile Liquid Soap?

Should I dilute the Pure-Castile Bar Soap?

What is my Pure-Castile Liquid Soap's shelf life?

What is my Pure-Castile Bar Soap's shelf life?

How is Pure-Castile Liquid Soap made?

Can I use the Pure-Castile Soap for a wipe-off body spray?

Do your soaps remove pesticides from produce?

How do I use Pure-Castile Soap for laundry?

How is Pure-Castile Bar Soap made?

Is the Pure-Castile Soap safe for dog and cat washing?

Should I dilute the Pure-Castile Soap for face, body, or hand washing?

What are the 18-in-1 uses for Pure-Castile Liquid Soap?

Why did Dr. Bronner's decide to make a Refill Carton?

Why does my soap smell or look different than usual?

Why is my soap not foaming?

Which product can I use for dishwashing?

Pure-Castile Liquid & Bar Soap

Can I mix Sal Suds Biodegradable Cleaner with alcohol?

Can I mix Sal Suds Biodegradable Cleaner with bleach?

Can I mix Sal Suds Biodegradable Cleaner with vinegar?

Can I use a pump dispenser with the Sal Suds Biodegradable Cleaner?

Can the citric acid and sodium benzoate create benzene?

Does Sal Suds work in HE (high-efficiency) washing machines?

How can I purchase a Sal Suds Refill Carton?

How do I use Sal Suds Biodegradable Cleaner?

Is Sal Suds Biodegradable Cleaner safe to use around kids or pets?

What is my Sal Suds Biodegradable Cleaner's shelf life?

What is the difference between Pure-Castile Liquid Soap and Sal Suds Biodegradable Cleaner?

How do I unlock my product's pump?Updated 11 days ago